Nina Burokas on Better Living Through Brand

Every Video, Mashup, Comment Tells a Story

Three acts in an ongoing play (conversation). Credit to Pete Blackshaw's cgm for the original post, Selective & Arbitrary for a heads up on the riff and odd professor's comment, and BlogPulse for connecting the dots.

Act One: Onslaught ("Dove Self-Esteem")

Act Two: Dove/Axe Mashup (aka Talk to Your Daughter)

Act Three: A Conflicted Response with an interesting close: "which came first, the desire for ['X' (beauty or attraction, however defined)], or marketing creating a hitherto-absent desire for same?"

Gaming the Loser's Game

Directed to those charged with driving growth through innovation, The Economist’s "A Dark Art No More" article highlights emerging thought on innovation as a management practice. Like economics, innovation has traditionally been more art than science. The essential elusiveness of the concept is expressed by one senior executive who argues that it can’t be defined precisely, but “like pornography, I know it when I see it.”  Author (Jamming: The Art & Discipline of Business Creativity) John Kao’s jazz analogy is more useful: “there is no fixed score in any given improvisation, but that does not mean there are no underlying principles either.”

Opinions on the underlying principles - that is, how to nurture innovation - are predictably divergent, with P&G and GE pursuing an analytical approach and Google and IDEO endorsing a more fluid approach. To quote P&G Chairman, President & CEO A.G. Lafley: “It is possible to measure the yield of each process, the quality and the end product.” The counter, from IDEO President & CEO Tim Brown: “A lot of innovation is anti-Six Sigma. You want a lot of variance.”

Although both creativity and execution are essential ingredients, the focus is increasingly on the idea filtering process, or “fast failing.” To quote Insead’s Ron Adner, “Innovation is a loser’s game.” Given the pace of global innovation, failing fast and learning from those failures are critical competencies. Toyota’s Advanced Technology National Manager Bill Reinert captures the required mindset: “We are convinced that we are entering a disruptive future, and we want to be ready for it.”

A Dark Art No More is one of the articles in The Economist's October 13th Special Report on Innovation. Special Report content and reprints.

Related reading: IBM’s 2006 Global CEO Study: Expanding the Innovation Horizon
Business Week Get Creative! Special Report (August 2005)

Living the Brand: It Takes a Village

The ability of an organization to live its brand – that is, to consistently deliver on its brand promise – is crucial to both business performance and brand value. And yet, the operating reality tends to be ignorance or disengagement rather than ownership. For example, a survey by Tom Peters Company (not statistically representative but true to my 20+ years of business experience) found that 51% of employees don’t understand the concept of a brand. Of the 25% that do understand their firm’s brand promise, only 9% actually live the brand. Recent word-of-mouth examples of disconnects between an organization’s brand promise and the brand experience include the W Hotel – Form over Function? thread on BlogHer and a Tom Peters disappointment voiced by fellow personal brand strategist Paul Copcutt. Will there be cases when a brand fails to deliver on its promise? Absolutely. Failure is inherent in the innovation/evolution process. However, a failure to learn and take appropriate action is not.

Although product knowledge and messaging are key (see Krishna De's Talent Magnet podcast for three tips on building your employer brand), I would suggest the task at hand is more fundamental. In terms of the brand engagement statistics cited, the critical action item is commitment to and alignment of values and purpose at both the individual and organizational level. For perspective, see Heartlines' initiative to move from expressed to lived values in South Africa.

William Arruda's riff on the African proverb is apt: "It takes a village to build a brand."

Women's Networks that Work

Business Week’s article What Works in Women’s Networks is a must-read for anyone with a human resource, innovation or revenue mandate. The authors’ statement - that corporate women’s networks “rarely provide the skills or exposure that women need to rise in the ranks” - often applies to association and regional events, as well.

What’s at stake? Women represent the fastest growing segment of the labor market and are, potentially, the dominant economic and political force. A few U.S. statistics (1):
* Women account for over half of the gross domestic product
* Women make up over 50% of undergraduates, earn 50% of the bachelor's and master's degrees and over 40% of the doctoral degrees
* Women make up 50% of the workforce
* Women represent the majority of voters

In order to achieve their potential, women’s organizations and events must serve as more than social gatherings or PR - they must be designed, financed and managed as critical business initiatives.

Three practices that work:

1. Get customers in the act.
Case in point: GE Women’s Network
Key success factor: Using the network as a regional connection hub for key stakeholders

2. Tackle real business problems.
Case in point: Best Buy’s WOLF
Key success factor: Tapping the network to address core business issues such as women-centric innovation and the retention of women employees

3. Bridge the gender divide.
Case in point: Deloitte’s WIN
Key success factor: Provide a benefit to both women and men; for example, using "Women as Buyers" study results to improve internal communications and sales effectiveness

1 - Sources: Catalyst Research and Lusk-Moore & Associates